Frequently Asked Questions
Welcome to Cobblers. Find answers to common questions about our handmade footwear, orders, payments, delivery, and after-sales support.
Orders
How can I place an order?
Browse our collection, select your preferred product and size, and follow the checkout process on our website.
Can I cancel my order?
Cancellation requests can be made before an order is dispatched. Please contact our customer support team by email or phone as soon as possible.
How can I check the status of my order?
For updates on your order, please contact our customer support team by email or phone and provide your order details.
Payments
What payment methods do you currently accept?
Cash on Delivery (COD) is currently available through our website checkout.
Is advance payment required for any orders?
Orders exceeding Rs. 20,000 require advance payment. Please contact our customer support team for instructions before proceeding with your order.
Can I pay by debit or credit card?
Card payments are not currently available through our website checkout. We will update our payment options when additional methods become available.
Products and sizing
What makes Cobblers footwear different?
Cobblers offers handmade footwear, crafted with attention to detail and material quality.
What types of leather does Cobblers use?
Our footwear uses sheep leather, cow leather, and alligator leather, depending on the product.
How do I choose the correct shoe size?
Please refer to the sizing information provided on the relevant product page. If you need further assistance, contact our customer support team before placing your order.
How should I care for my leather footwear?
Care requirements may vary depending on the leather used. Please contact our customer support team for guidance specific to your product.
Shipping and delivery
Where does Cobblers deliver?
Cobblers accepts orders for delivery within Pakistan and internationally. International shipping availability, charges, and delivery arrangements should be confirmed with our customer support team before placing an order.
How long does delivery take?
Delivery timelines depend on the destination. Please refer to our Shipping Policy for the published delivery estimates.
What are the delivery charges?
Delivery charges may vary depending on the order and destination. Please review our Shipping Policy for the applicable terms.
Can my delivery take longer than expected?
Delivery times may vary depending on the destination and delivery arrangements. If your order is delayed, please contact our customer support team for assistance.
Exchanges and refunds
Can I exchange footwear for a different size?
Size exchanges are permitted subject to the applicable exchange conditions. Please contact customer support before sending an item back and review our Refund Policy for the current procedure.
Can I return a product for a refund?
Refunds are considered for eligible defective products, subject to the applicable policy and review. Please contact customer support to discuss your case.
What should I do if I receive a damaged, defective, or incorrect item?
Please notify our customer support team within 24 hours of receiving your order. Include your order details and a description of the issue so that the team can advise you on the next steps.
Are all products eligible for exchange or refund?
Eligibility depends on the circumstances and the applicable policy. Please contact customer support before returning any product.
Customer support
How can I contact Cobblers?
You can contact our customer support team by email or phone. Please visit our Contact Us page for the available contact details.
Where can I read your store policies?
You can review our policies here:
Privacy
How does Cobblers handle customer information?
Cobblers requests customer information to process orders and provide customer support. Please review our Privacy Policy for details about the information collected, how it is used, and how it is protected.